provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE • Measure's effectiveness and efficiency of operational processes and find ways to improve processes
management of good relationships with the company’s operations team Minimum Requirements 4. POSITION INPUTS