advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding and efficiency of operational processes and find ways to improve processes. • Establish policies and procedures daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
the improvement of administration, systems, and processes, whilst also assessing and questioning expenditure demonstrable experience in project management and process efficiency and who has the necessary knowledge efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction, cost reduction drive project improvements. Support testing of processes against agreed specifications, corporate standards standards and make recommendations for process/ procedural improvement. Delivery of projects (including all