Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
Requirements
executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent
target and engage prospective clients through cold calling,
networking, and other lead generation activities
changes or new product developments and services.
Site & Service Support:
Collaborate with internal
internal teams such as service, deployments, CIT, marketing, and finance, to
develop compelling value
training documentation is
submitted to the service team immediately after training.
Train the
Primary Healthcare Guidelines and handling of calls within Service level agreements Job Summary: Consult with always provided to members. Handling of calls within Service level agreements. Working under direct supervision
skills · Achievement / target driven · Strong service orientation · Organisational commitment · Proactiveness Proactiveness in lead generation and cold calling · Matric · Minimum of 1 year telesales experience · Clear
pre-determined call cycles and routes, ensuring the pre-planning and professional approach to each call. To initiate will be required to spend 60-70% of your time calling on existing customers and 30-40% on new potential