staff, including education, training, and call centre specialists. ● Advises human resources on staffing
Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected to perform one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform work in
Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected to perform one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform work in
To ensure delivery of accurate, reliable and timely reporting, real-time monitoring and fault identification to the client and operations, best-enabling the delivery of contractual KPIs and ensuring the cost effective use of resources against planned and unplanned volumes. This role is intended to l