Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The analytics Communication Remote work co-ordination Matric 7 - 15yrs experience in a similar role Experience
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Desired Experience & Qualification
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
product and support Must have own transport Must have Matric certificate Must have laptop/tablet No criminal of clients so you do not have to rely on cold calling Our company structure is different than other Insurance Sales manager, Insurance sales / insurance broker. Calling on government workers appeared first on freerecruit
include but not limited to: Long Term Insurance Call Centre: Medical Aid client servicing, claims, new business (advantage) Specific Requirements: Not be engaged in post Matric studies or formal employment; Not have completed
Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates
Proactiveness in lead generation and cold calling · Matric · Minimum of 1 year telesales experience ·
clients through various channels, including cold calling, networking events, and online research. Generate contribute to the overall growth of the organization. Call Cycle Management: Develop a strategic plan for regular schedule outlining the timing and frequency of client calls. Implement a systematic approach to follow up with feedback from client interactions and adjust the call cycle strategy accordingly. Documentation: Maintain detailed records of client interactions, including call summaries and action items. Document client preferences