Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000
adherence to credit rules by the team and the Sales Force. Monitor and balance the debtors accounts monthly are applied and adhered to by the team and sales force To monitor the debtors weekly to ensure that the Ensure Credit Facilitators make the relevant phone calls needed in line with their regions aging and debt Unidentified payments to be communicated with the Sales Force Unidentified payments to be moved to a holding account
Qualification 3-5 years LISP experience; AWD and Sales force experience Self-starter Fast learner Problem-solver
Qualification 3-5 years LISP experience; AWD and Sales force experience Self-starter Fast learner Problem-solver
distributing compensation payments to the Sales force based on predetermined performance metrics. Specific inaccuracies. Provide support and guidance to the Sales Force regarding incentive compensation plans, calculations
distributing compensation payments to the Sales force based on predetermined performance metrics. Specific inaccuracies. Provide support and guidance to the Sales Force regarding incentive compensation plans, calculations