Operations Teams to ensure the execution of the collection's strategies through the management of the daily to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: years working experience in a large call centre at a debt collection company or financial services. • 5 experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections KPAs BUT ARE NOT LIMITED TO: • Design and implement collection strategies, plans and procedures. • Set comprehensive
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities
procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed