Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
information is provided to the customer and that calls which cannot be resolved are escalated to correct li>Answering inbound calls timeously.
possible. Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000
Applicants must be wanting to work and learn Must be: matriculated, well presented well spoken be willing to work
Applicants must be wanting to work and learn Must be: matriculated, well presented well spoken be willing to work
suppliers via email & phone call. Qualifications & Skills: Matriculated 2016 and after. Basic computer
suppliers via email & phone call. Qualifications & Skills: Matriculated 2016 and after. Basic computer
Applicants must be wanting to work and learn Must be: matriculated, well presented well spoken be willing to work