advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding the daily operational functions of the collection call centres of the company and collaborate closely with reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering planning & managing the daily running of the call centre operations. • Meeting performance targets
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities
procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed