advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding etc. • Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY and procedures. • Set comprehensive goals for performance and growth. • Measure's effectiveness and efficiency policies and procedures that promotes collection performance company culture and vision. • Oversee the daily
effective management of the team. Conduct regular performance management reviews of the team reporting into