provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE effectiveness and efficiency of operational processes and find ways to improve processes. • Establish policies company culture and vision. • Oversee the daily operational functions of the collection call centres of the developing an operational team to achieve desired results and set targets. • Operational planning &
the improvement of administration, systems, and processes, whilst also assessing and questioning expenditure demonstrable experience in project management and process efficiency and who has the necessary knowledge efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction, cost reduction drive project improvements. Support testing of processes against agreed specifications, corporate standards standards and make recommendations for process/ procedural improvement. Delivery of projects (including all