PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile demonstrating great leadership and a passion for service and sales delivery • Creating a high-performance team. • Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing
companies Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for reports and analytics to drive project improvements. Support testing of processes against agreed specifications OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership
requirements and disciplinary issues. Providing support, guidance, and effective management of the team