Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned set KPI targets through performance tracking, coaching, and management Quality assurance as per strict development initiatives, including mentoring and coaching Monthly performance analysis reporting and feedback
environment. Foster a culture of excellence through coaching, training, and mentoring, inspiring our employees
environment. Foster a culture of excellence through coaching, training, and mentoring, inspiring our employees
testing, and debugging of solutions. To effectively coach and mentor identified high potential candidates
educator, instructor, best practices and productivity coach, skills assessor, and training material designer educator, instructor, best practices and productivity coach, skills assessor, and training material designer
accordance with the HC Performance Management process. Coach, mentor and guide junior auditors. Minimum Formal
corrective action promptly and effectively. Mentor and coach staff as required. Ensure the transfer of knowledge
accordance with the HC Performance Management process. Coach, mentor and guide junior auditors. Conduct training
promptly and effectively. Ensure mentoring and coaching of staff as required to ensure continuous development
promptly and effectively. Ensure mentoring and coaching of staff as required to ensure continuous development