Operations Teams to ensure the execution of the collection's strategies through the management of the daily to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: years working experience in a large call centre at a debt collection company or financial services. • 5 experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections KPAs BUT ARE NOT LIMITED TO: • Design and implement collection strategies, plans and procedures. • Set comprehensive
(e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects, implementing opportunities