Administrator to manage customer queries and complaints. Main Duties/Responsibilities: Maintaining a telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and customer interactions, transactions, comments, and complaints. Communicating and coordinating with other departments
professional relationship with customers Report customer complaints and compliments to the Frontline Supervisor, any risk Be responsible for cash flow Ensure all line voids and price changes are approved and signed
to be able to interact with guests • Efficient complaint handling • Be Flexible in other departments Inherent
Expedites the resolution of customer problems and complaints. Coordinates sales effort with marketing, sales
other departments, ensuring prompt resolution of complaints and queries. ✓ Report all incidences relating
ask questions. Inform superiors of any Client complaints, Client dissatisfaction, no matter how small
Resolving Issues: Address and resolve customer complaints or concerns promptly and professionally. Rental
and other related services. Resolve customer complaints and issues in a professional and courteous manner
welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction
to achieve personal and company sales targets, in line with the company strategy. Positions available in centre or over e-mail advising on suitable options in line with customer requests and striving to exceed expectations