Contact Call Centre Operations Manager Jobs in Cape Town Region
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Call Centre Manager
Ilaunch Ltd
Cape Town City Centre
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound Execs and to Head Of Operations Map and continuously review call centre and operational processes to identify years in- and outbound call centre sales, customer service and staff management experience MS Office skills
share this job on whatsappCall Centre Manager
Excellent StaffingCape Town Region
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Daily Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance
Call Centre Manager Cape Town
Ilaunch LtdCape Town City Centre
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound Execs and to Head Of Operations Map and continuously review call centre and operational processes to identify years in- and outbound call centre sales, customer service and staff management experience MS Office skills
Client Contact Centre Administrator 16000
Pro TalentCape Town Region
16000 touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim for management reporting • To strive to have zero lost calls per day • To log all telephone calls received To verify and update if necessary all personal contact information for clients including the Medical Aid required for assessing the claim. • Liaising with the Manager regarding the claim decision pertaining to a client manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding
Experienced Call Centre Agents
NcrmcCape Town Region
Attractive packages with fringe benefits Experienced Call centre Agents Needed, Salt River, Cape Town. Company Name: NCRMC. NCR Management Centre, an an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the the responsibility as Call Centre Agent - reporting to the Floor Manager. The successful candidates is Requirements: At least 1-year experience within an call centre environment; Knowledge of Debt Review Cancellation objectives as agreed with the coach/manager. Adhere to the call centre policies and procedures at all times
Call Centre Consultant
Platinum LifeCape Town Region
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity We operate on a referral basis, making it easier compared to companies that rely on cold calling. Competitive team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
Call Centre Consultant Tygervalley
Platinum LifeCape Town Region
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity We operate on a referral basis, making it easier compared to companies that rely on cold calling. Competitive team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
Manager- Cloud Contact Center Technology Operation
ExlCape Town Region
our clients turn data into insights, streamline operations, improve customer experience, and transform their think we're some of the best in the business. Contact us to see how we can help you achieve your goals our clients turn data into insights, streamline operations, improve customer experience, and transform their think we're some of the best in the business. Contact us to see how we can help you achieve your goals
Call Centre Manager Cape Town, South Africa
Excellent StaffingCape Town Region
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Daily Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance
Direct Sales Financial Advisor ( Contact Centre )
Old Mutual Personal Financial AdviceCape Town Region
opportunity to work within a financial sales outbound contact center where you will receive qualified leads, comprehensive training, the necessary system and management support to assist you in building a successful team Quality management of ALL outputs, with the end customer in mind Optimal operational efficiencies and change to fit in with changing business operational requirements Financial Advice Effectively handles professional, client-centric manner Matric Contact Centre Experience – min 12 months Customer service
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