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Contact Center,nedbank Jobs in Pretoria
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Pretoria
(1)
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Customer service / support
(1)
Operations Manager/industrial Engineer
Pretoria
50000 Monthly
Responsibilities:
Optimize daily
contact center
operations, capacity planning, and procedu uct time studies and develop standards for
contact center
processes
Identify process bottlenecks standards and protocols
Collaborate with
contact center
leadership to translate analysis into action
Operational reporting in call/
contact centers
Customer relations
Working
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