Contact Centre Manager Customer Services Jobs in Mpumalanga
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Team Leader Contact Centre Midrand
Amasiko Group
South Africa
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints of contact centre staff performance Coordinate call calibration sessions Analyze customer service levels rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
share this job on whatsappCustomer Service Agent
Nelspruit
21000 queries and complaints on first contact within the Clients Relationship Management environment
The incumbent limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated regarding outstanding queries.
Relationship management on any changes happening in the various sections
Customer Service Officer
Z&a RecruitmentSouth Africa
for a Customer Service Administration Officer to join our client’s Corporate and Financial Services team of the Customer Service Officer role is to to provide the highest possible standard of customer service service ensuring, the needs of companies customers are met in a friendly, accurate and courteous manner. Skills in the use Microsoft Office Suite; Sound time management skills; High level of confidentiality and ability interpersonal communication skills; Administration and Customer Service experience; Highly motivated and able to work
Call Centre Manager Nelspruit
Careercare-saNelspruit
R17,500 - R25,000 telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will overseeing and optimizing customer support operations, contributing to a positive customer experience and the development Technology management Analyse customer feedback Escalation management Resource planning Reporting
Approved Repair Centre Manager
Ukuthula RecruitmantNelspruit
Repair Centre experience (3 years) • Qualified Motor Technician (A – certification) • Management diploma the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
Sales Representative (contact Ronel 0824355021)
Innovative RecruitmentNelspruit
MALE for this exciting position To assist the Management in formulating Regional short and long range SALES To ensure the efficient and profitable management of the sales territories, and the achievement potential customers. You will be required to spend 60-70% of your time calling on existing customers and 30-40% 30-40% on new potential customers. This may change in the future. Diploma / Degree in Marketing or Sales
It Call Centre & Remote Support Manager
Nelspruit
R17,500 to R25,000 telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Duties & overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
Service Manager Midrand
IsanqaSouth Africa
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards levels of support, managing incidents, and ensuring continuous operation of IT services. Focusing on continual
Service Manager Bethal
Scania LtdSouth Africa
main responsibility of the Service Manager is to proactively develop and manage the workshop business and and operations in order to maximize customer and employee satisfaction, as well as business performance profitable growth of Scania. The Service Manager ensures that customers have great confidence in the workshop excellent service by managing employees and customer relationships. ▪ Workshop management – Manage and plan the workshop and service staff and Services Salesman personnel. ▪ Workshop customer relations – Develop
Service Supervisor
Ehlanzeni
Monthly
Description:
The Service Supervisor is to supervise service according to the service standards and ensure
ensure that service staff are fully prepared for each guest service, including confidence in food/menu
Focus Areas:
- Ensure consistency in services and products offered.
- Monitor staff and obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate
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