advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for speed
investigate claims received from all sources, contacting, and interviewing relevant persons whilst gathering Proficient in various software packages e.g., Microsoft Office, ProofHub etc. Keen interest in current affairs General working knowledge regarding Public Administration. Skills: Strength in investigative methodology
government to account for the improvement of administration, systems, and processes, whilst also assessing Proficiency in relevant software packages e.g., Microsoft Office, Project Management etc. Skills: Excellent networking