centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports demonstrating great leadership and a passion for service and sales delivery • Creating a high-performance Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining team. • Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing
governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the