assimilated. · applying the performance management and corrective action tools in accordance with the Hotel’s Code with the aim of exhausting all opportunities to correct and support staff before utilising avenues for sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet · recommending maintain high standards and provide the best possible service to guests, and implement improvements where required
place in your departments Recruitment Ensure the correct recruitment process is followed for all new recruits Housekeeping policies and procedures are adhered to Correct office procedures by all Rooms Division departments interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
place in your departments Recruitment Ensure the correct recruitment process is followed for all new recruits Housekeeping policies and procedures are adhered to Correct office procedures by all Rooms Division departments interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
Housekeeping department ensuring rooms are prepared and service daily in accordance with Red Carnation standards assuring company policies and procedures are correctly followed are necessary qualities for successful assimilated. · applying the performance management and corrective action tools in accordance with the Hotel’s Code with the aim of exhausting all opportunities to correct and support staff before utilising avenues for maintain high standards and provide the best possible service to guests, and implement improvements where required
procedures. To ensure that reservations are taken correctly and courteously. Ensure guests are greeted, checked
procedures. To ensure that reservations are taken correctly and courteously. Ensure guests are greeted, checked
personal service - knowledge of principles and processes for providing customer and personal services. This needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
will be responsible for the butler and cleaning services of the villa, and host guests from all over the
will be responsible for the butler and cleaning services of the villa, and host guests from all over the
promoting and selling our exceptional properties and services to discerning clients. It's not just about agents, ensuring timely follow-ups and personalized service.
Customer Service: