Operations Teams to ensure the execution of the collection's strategies through the management of the daily productivity to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre in a similar role. • Sound understanding of collections KPAs and KPIs within an account delinquency life NOT LIMITED TO: • Design and implement collection strategies, plans and procedures. • Set comprehensive
set-up and management of project governance, scope, risk and issues, compliance, resource planning and reporting identification of key risks and issues, and their escalation Responsible for removing barriers and risks through problem-solving