Finance, Marketing etc. • Working knowledge of data analysis and performance/operations metrics. YOUR ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation within the team. • Ensuring the delivery of high-quality service to all internal and external stakeholders leadership skills. • Strong reporting skills with analytical skills and ability to draw insights from operational
reduction and revenue growth. Develop reports and analytics to drive project improvements. Support testing milestones) on time, within budget and to agreed quality criteria from concept through to market launch building the case for change, drawing on data and analytical techniques and communicating this to audiences reports. Provide project specific research of a high quality. OUTPUT 2: PROJECT PLANNING Identify relevant/ Highly motivated, goal orientated. Leadership qualities Independent and works to deadlines. High EQ Does
evidence relative to projects. Analysis of all relevant data, trending, and reporting activities on projects provide are effectively. protected. Analyse relevant data and review evidence gathered. Provide expert input project management system, ProofHub. Compilation of data and evidence gathered into comprehensive and concise communication ability, both written and oral Analytical and research capabilities Behaviours: Organised