1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate essential Min 5 years' experience supporting data centre software and must have good understanding of
Prior experience with industrial projects and data centre projects is a significant advantage. Advanced
and when required.
production environments such as Cloud and/or Data Centres. Procurement and IT asset management experience
interactions. 5. Reporting and Analysis Data Analysis: Analyze call centre data to identify trends, issues,
interactions. 5. Reporting and Analysis Data Analysis: Analyze call centre data to identify trends, issues,