PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding Finance, Marketing etc. • Working knowledge of data analysis and performance/operations metrics. YOUR daily operational functions of the collection call centres of the company and collaborate closely with
evidence relative to projects. Analysis of all relevant data, trending, and reporting activities on projects provide are effectively. protected. Analyse relevant data and review evidence gathered. Provide expert input project management system, ProofHub. Compilation of data and evidence gathered into comprehensive and concise requirements and disciplinary issues. Providing support, guidance, and effective management of the team
companies Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for reports and analytics to drive project improvements. Support testing of processes against agreed specifications skills in building the case for change, drawing on data and analytical techniques and communicating this OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership