Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing of dial levels to increase talk time, not allowing the abandon rate to exceed abandon level targets • Monitor all off phone activities time - such as (Dispo , Dead, Meetin
delivery function of a dialer manager revolves around ensuring that the dialer system effectively supports scope of responsibilities compared to a standard dialer manager. Develop and execute strategies for optimizing least 2-5 years relevant experience working in a dialer management position (advantageous) BSc. Computer BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI), Genesis Dialer , Microsoft Excel Salary: Up to R45 000 per month
Experience with telephony systems, VOIP, CRM, Dialers essential Must have experience with running and
Experience with telephony systems, VOIP, CRM, Dialers essential Must have experience with running and
and forecasting A good understanding of data / dialer strategies or inbound operations Experience, Knowledge and forecasting A good understanding of data / dialer strategies or inbound operations Market Related