Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
on quality of life and high standards of care, health, and wellbeing for every resident. The Care Manager drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
salary) Permanent positions: 50% contribution to Discovery Health Medical Scheme Provident Fund (funeral &
salary) Permanent positions: 50% contribution to Discovery Health Medical Scheme Provident Fund (funeral &
system and QA admin support Manage and coordinate health and safety Customer service QMS change controls system and QA admin support Manage and coordinate health and safety, Customer service, QMS change controls
system and QA admin support Manage and coordinate health and safety Customer service QMS change controls system and QA admin support Manage and coordinate health and safety, Customer service, QMS change controls
and QA admin support
Manage and coordinate health and safety
Customer service
QMS change
product portfolio featuring renowned brands in health, hygiene, and home sectors. Committed to corporate community engagement, they prioritize initiatives in health education, environmental sustainability, and social