etc. • Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY and procedures. • Set comprehensive goals for performance and growth. • Measure's effectiveness and efficiency policies and procedures that promotes collection performance company culture and vision. • Oversee the daily with other functional areas to ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign and when required. • Ensure all call centre performance targets are met by empowering, motivating and
effective management of the team. Conduct regular performance management reviews of the team reporting into