improvement of IT Service Management processes and practices. Extensive ServiceNow experience with specific Change Enablement module Capable of providing training as a subject matter expert (SME) and provide input
improvement of IT Service Management processes and practices.
Architect/Solution Architect. In-dept knowledge and practical experience of IT Infrastructure i.e., Data Centres (AWS, Azure, etc.) Practical experience in the special context of TLM. Practical experience in IT Operations details when required. In-depth knowledge and practical experience with frameworks and guidelines (ITIL (ITIL standards) relevant for IT Operations. Practical experience with the classical IT Infrastructure Operations
strong customer relations, staff management and training skills. Salary 25 – 30K gross. Only serious managers
control
Experience
tool. Ability and willingness to coach and give training to users when required. Excellent written, verbal
objects Preparing User manuals and conducting training to business process owners Go-live preparation
objects
recognised by the Department of Higher Education & Training. Personal Attributes: Must have good administrative