Responsibilities • Cleans elevator cars, motor rooms, pits, escalators, and moving sidewalks, using equipment such as level in the gear boxes and motors on elevators, escalators, and moving sidewalks in order to ensure that Visually and audibly inspects stopped elevators, escalators, or moving sidewalks for issues, including obstructions restart the equipment if necessary. • Lifts out escalator steps, moving sidewalk deck plates, and metal and wrenches, in order to access the elevator, escalator, or moving sidewalk machinery and perform maintenance
to ensure high-quality service delivery Handle escalated customer issues and provide resolutions Stay up-to-date handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously
of scrap is increased and optimized Resolve or escalate all customer queries/complaints according to relevant the Industrial Business Development Manager for escalation to the Technical/ Marketing team on an ongoing reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing area (critical for CRM purposes). • Resolve or escalate all customer queries/complaints according to relevant accordance with budget Compliance • Resolves or escalates all customer queries / complaints according to
resolved in line with Numatas' best practices. Escalate any ongoing, unresolved or business critical problems
timely manner. Troubleshoot and diagnose problems, escalating complex issues as needed System Administration:
advice to the customer Address customer issues, and escalate unresolved issues Executes the parts ordering
and study and know the relevant product range Escalate problematic issues to the Sales or Product Managers
and study and know the relevant product range Escalate problematic issues to the Sales or Product Managers