to ensure high-quality service delivery Handle escalated customer issues and provide resolutions Stay up-to-date handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously
monthly market reports Manage products complains and escalate to RP and Sales Continuous product training on
/ impediments and proactively resolve and / or escalate to the relevant parties. Review and present proposed
through strong operations knowledge. Resolve escalated support topics as part of tier-2/3 DevOps role
Comply with all OH&S policies and service escalation procedures. Maintain personal knowledge of safety
through strong operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to
through strong operations knowledge. Resolve escalated support topics as part of tier-2/3 DevOps role