experienced Travel Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking Booking Accommodation and transfers Negotiating Group Fares with the airlines Planning, suggesting and tailor-made
experienced Travel Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking Booking Accommodation and transfers Negotiating Group Fares with the airlines Planning, suggesting and tailor-made
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
breached by resolving tickets timeously.
products
products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.
You will be handling incoming calls, support tickets and even online support chats in order to assist Communicate with customers telephonically and tickets to resolve their hosting needs. Troubleshoot and Comfortable speaking with customers via telephone and tickets. Must be able to pay attention to detail and provide
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations
management) Resolve incident tickets. Analyze and resolve problem tickets. Experience with technical documentation