Purpose of the position:
We are looking to hire a Head of IT Service Management (ITSM) who will be responsible for leading and managing the IT service management functions within the organization. This role involves overseeing the design, implementation, and maintenance of IT service management framework
As the Customer Service Manager, you will play a vital role in upholding our brand's reputation for excellence by driving our customer experience strategy and deliver unparalleled customer service in an omni-channel environment.
Duties and responsibili