PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution Coaching, developing, motivating and retaining staff and coordinating reward and incentive schemes. • acceptable levels. • Reviewing the performance of staff, identifying training needs for call centre resources Coaching, developing, motivating and retaining staff and coordinating reward and incentive schemes. • acceptable levels. • Reviewing the performance of staff, identifying training needs for call centre resources
companies Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for reports and analytics to drive project improvements. Support testing of processes against agreed specifications OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership
requirements and disciplinary issues. Providing support, guidance, and effective management of the team