Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
• Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and
sales culture Generate new business (cold calling 40-60 calls per day) Grow and maintain client relationships Two years sales experience with exposure to cold calling A track record of achievements An ambition to be
sales culture Generate new business (cold calling 40-60 calls per day) Grow and maintain client relationships Two years sales experience with exposure to cold calling A track record of achievements An ambition to be
Reference: NFR003325-BM-1 Calling out to all immediately available Financial Controllers My client, a