required to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing risk within staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making
governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the