Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining
Position Reporting to: Accountability Executive Director 2. POSITION PURPOSE The holder of this position Provide regular feedback and input to the Executive Director of Accountability as to team issues, growth requirements
governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the