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Trails Guide

Ehlanzeni

experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles the standards of FGASA Guiding culture, including guest introductory and safety orientations, guided game emergencies, fire, and flood.

  • Ensure all guest information available is collected and communicated
  • Collect guest information while speaking to guests; inform the Management to record and act on guest preferences preferences.
  • Ensure all guest complaints are reported to your Head of Department/Management immediately

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    • Service Supervisor

    Ehlanzeni  Monthly

    that service staff are fully prepared for each guest service, including confidence in food/menu descriptions

  • Investigate guest complaints where required.
  • The primary focus of this position is on Guest Service
  • Excellent attention to detail.
  • Guest focus philosophy
  • Excellent communication

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