procedures are implemented and maintained. Continuous staff training and development. Housekeeping modules to Maintain high service levels to ensure highest guest satisfaction. Applicable Tertiary Qualification
Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts Achieve targeted food and beverage costs Respond to guest reviews to maintain the image of the hotel Understand
Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts Achieve targeted food and beverage costs Respond to guest reviews to maintain the image of the hotel Understand
starters on VIP Effective EFT transfers to all staff members Importing payments to Nedbank online Effective
starters on VIP Effective EFT transfers to all staff members Importing payments to Nedbank online Effective
correspondence. Supervising and mentoring junior staff, paralegals, and interns if applicable. Marketing
correspondence. Supervising and mentoring junior staff, paralegals, and interns if applicable. Marketing
br />Internal Communication
All levels of staff External Communication
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