continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and maintaining standards set by the company assuring 100% guest satisfaction. Needed Skills and attributes: Matric
friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on Duties: Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services confirm reservations for guests. Register and check guests in. Confirm relevant guest information. Requirements:
daily basis to ensure great service and exceed guests’ expectations. You will excel in this role if you serving guests with the willingness to go the extra mile Duties & Responsibilities • Assist guests with etc. • Interacting with guests while assisting with luggage • Parking guests’ cars • Perform fundamental interpersonal skills to be able to interact with guests • Efficient complaint handling • Be Flexible in
office staff Evaluate and manage staff performance Resolve disputes and grievances Keep staff attendance and professional staff Prepare paperwork for hires, terminations and maintain staff files Organize orientation training of new staff members Coach, mentor and discipline office staff Manage staff leave schedules
effectively with different cultures. Preparations of Staff ID Cards. Updating the employees directories (drivers employee inductions in Liaison with HR. Managing Staff Bus. Improve and maintain personnel files – filling filling system. Lunch and breakfast for staff Health, Safety, Environment and Quality Actively support the the personal employees’ documentations. Prepare Staff Leave and Loan applications, follow through the
Supervises information technology (IT) support staff; oversees computer system and software maintenance component vendors ● Oversees IT support department staff, including education, training, and call centre departmental budget and tracks spending on equipment and staff ● Develops and maintains emergency plans to address
health, safety, food and environmental standards • Staff shall adhere to all Food Safety Policies and PRP’s enforce all food safety requirements at all times • Staff shall adhere to Health, Safety & Environmental at all times • Visitor and Contractor Policy – staff shall ensure that visitors or contractors entering drink inside the facility • Code of Practice – staff shall maintain high levels of personal hygiene in code of conduct • Handwashing Procedure – Ensuring staff are cleaning and sanitizing hands efficiently before
strong relationships with retail store managers, staff, and key stakeholders to ensure cooperation and or providing product knowledge support to store staff. Sales Analysis: Analyze sales data and performance
legal matters relating to the Company, Trusts, its Guests, Tenants, Suppliers and Provident Fund. To draft
ambulances/vehicles. Render assistance to nursing staff with the transfer of patients to beds/trolleys and