IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets
Seeking an experienced individual to join an international CCTV client on a 3-month contract towards Bramley, within their call centre to offer remote technical support to customers. Candidate should be able to answer the following questions in order to be considered for the role: How do you install
Parktown is looking for Intermediate and Senior Helpdesk Engineers to join their team. Salary rangese between Process Requirements: 3 years’ experience as a Helpdesk Engineer or similar roleA (Essential)Microsoft
Brief Job description Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solvin
and play the role of the technical lead to the HelpDesk team. Responsibilities: Responsible for the overall leadership and mentorship to the HelpDesk Team.Supporting the HelpDesk team to understand and resolve issues
user guides, product manuals, etc.Manage the Helpdesk phone. This includes taking calls and ensuring reports and providing to business. Telephones, Helpdesk, other. These are done usually on a monthly or cycle but can also be requested ad hoc.Assist in Helpdesk Management. This includes following up on calls
limited to: Assisting users on issues logged via the Helpdesk System. Liaising with Supervisor or IT Manager
Strate Rules and DirectiveLiaise with internal Helpdesk to ensure the opening of corrective windowsEscalation action is taken to resolve.Ensure all reports from Helpdesk are actioned as per laid down procedures.Report
technical support via e-mail, telephone, and an online helpdesk. Providing a high level of efficiency, speed and