FUNCTIONS: The role of the Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant is to provide hardware and software systems. A Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will build and user's technical issue. A Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will initiate technical support calls, a Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will be expected