PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO
Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects, implementing reports and analytics to drive project improvements. Support testing of processes against agreed specifications governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership
requirements and disciplinary issues. Providing support, guidance, and effective management of the team