Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
for a Customer Service Administration Officer to join our client’s Corporate and Financial Services team of the Customer Service Officer role is to to provide the highest possible standard of customer service service ensuring, the needs of companies customers are met in a friendly, accurate and courteous manner. Skills interpersonal communication skills; Administration and Customer Service experience; Highly motivated and able to work Provide administration, cash handling and customer service duties; Recording and registering of all documents
Vision Marketing is looking for Inbound Sales Representative . The Inbound Sales Representative plays a They also assess needs and recommend products or services that will meets their needs . This role requires strong communication skills , sales acumen , and a customer focused approach . They usually communicate and like customer care, marketing teams , or technical support in order to provide excellent customer . Duties understand the customer’s requirements and recommend a suitable product Educate customers about products
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and team performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions sessions Analyze customer service levels Take corrective action to rectify deficiencies People Management:
Description:
The Service Supervisor is to supervise service according to the service standards and ensure
ensure that service staff are fully prepared for each guest service, including confidence in food/menu
Focus Areas:
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards operation of IT services. Focusing on continual service improvement to enhance service delivery and process
The main responsibility of the Service Manager is to proactively develop and manage the workshop business business and operations in order to maximize customer and employee satisfaction, as well as business performance profitable growth of Scania. The Service Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships. ▪ Workshop management the workshop and service staff and Services Salesman personnel. ▪ Workshop customer relations – Develop