business unit performance and any events/incentives for management reports as and when required Training
business unit performance and any events/incentives for management reports as and when required Training
We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement of QA scorecard. Undertake measu
and recommend Overtime Propose incentives for the team for Line Manager approval. Ensure alignment to