(Critical Incident Management) tickets as required Action and resolve IM (Incident Management) tickets Cloud technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management
and troubleshooting ITIL processes such as Incident Management, Change Management, and Service Desk operations
resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as
resolve IM (Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets
Operations (DevOps) based on a standby roster Incident Management (IM), Change Management (CM), Problem Management
ADVANTAGEOUS SKILLS Change-Management (CM), Incident Management (IM), Problem Management (PM). Lean Process
ADVANTAGEOUS SKILLS Problem Management and Incident Management – Proactive and Reactive Defect Management
Model (AWM) Charter Work experience with incident management, change management and problem management
Operations experience (ticket handling, problem, incident management) Jira and Confluence experience
Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow