JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of business functions
and collaboratively with various stake holders, providing input into the complex aspects of a project. The companies Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for reports and analytics to drive project improvements. Support testing of processes against agreed specifications produce factual, concise, and well-written reports. Provide project specific research of a high quality. OUTPUT OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management
identity of whistle blowers and the information they provide are effectively. protected. Analyse relevant data data and review evidence gathered. Provide expert input into investigations. conducted by self and the growth, development, and overall wellness of team. Provide regular feedback and input to the Executive Director growth requirements and disciplinary issues. Providing support, guidance, and effective management of the