areas to ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making areas to ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining
governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the