The End User Workspace Specialist will provide subject matter expertise to our Managed Services team team, focusing on End User Computing and Microsoft 365 service architecture. This role will be responsible delivering formal requirements associated with End User Workspace solutions, service design, and configuration a key role in implementing and maintaining the End User Workspace Strategy, contributing to its ongoing Lead incident and problem management related to End User Workspace problems, ensuring root cause analysis
for providing first level technical support to end users for hardware, software, and network related issues related problems, and ensuring smooth operation of end user computing environments. Key Responsibilities Technical Support: Provide first line technical support to end users via phone, email, or in person. Diagnose and resolve Build and maintain positive relationships with end users and stakeholders. Continuous Improvement: Identify
license
To provide business support; end-user access control, end-user training, perform month-end tasks; and Maintain and Contribute to end user training manuals. · Performs end user training across all regions on applications relative to specialist area · End-user systems training OTHER JOB REQUIREMENTS · Relevant
To provide business support; end-user access control, end-user training, perform month-end tasks; and Maintain and Contribute to end user training manuals. · Performs end user training across all regions on applications relative to specialist area · End-user systems training OTHER JOB REQUIREMENTS · Relevant
working relationship with the clients and client end-users in support of the Service Delivery Manager and feedback and technical information to all levels of end-users and customer IT management. Resolve all incidents feedback and technical information to all levels of end-users and customer IT management. REQUIREMENTS: Matric
Requirements specification Assist in sessions for end-users, including training Matric /Grade 12 Tertiary
involves providing first-line technical support to end-users through various channels such as phone, email Ability to provide basic training and guidance to end-users on IT-related topics. - Commitment to company
2nd line support within the server management, end user computing layer and support layer. Assist with
working relationship with the clients and client end-users in support of the Service Delivery Manager and feedback and technical information to all levels of end-users and customer IT management. Resolve all incidents