processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability
improvements. Preserve and grow your knowledge of help desk procedures, products, and services. Desirable Familiarity with remote desktop applications and help desk software. Attention to detail and problem-solving haves: Proven working experience in providing help desk support. Proficiency in Cloud services support
and maintaining user documentation; providing help desk support and training users;
follow-ups. - Attend daily strategy meetings with the Help Desk Manager. Requirements: Experience: Kaseya and
Computer literacy Experience working within a Help Desk/Service Desk environment would be an advantage